Frequently Asked Questions
Everything you need to know about shopping with Grundy's Shoes.
What is your shipping policy?
We offer free standard shipping on all orders over $100 within Australia. For orders under $100, a flat rate fee of $10 applies. Express shipping options are also available at checkout for an additional fee.
How do I return a pair of shoes that don't fit?
We accept returns for a refund or exchange within 30 days of purchase, provided the shoes are in original, unworn condition and in their original packaging. Please visit our Returns Portal to start the process.
Are your shoes listed in US, UK, or EU sizing?
Since we stock a variety of international brands, sizing can vary. Most of our brands use EU or UK sizing. We provide a comprehensive size guide on each product page to help you find the perfect fit.
Do you offer 'Buy Now, Pay Later' options?
Yes, we support several flexible payment methods including Afterpay and Zip Pay, allowing you to secure your favorite styles today and pay them off in interest-free installments.
What should I do if my item is faulty?
We pride ourselves on quality. If you believe your footwear has a manufacturing fault, please contact our customer service team with photos and your order number so we can arrange an assessment and resolution.
Can I return an item I bought online to a physical store?
Absolutely. You can return your online order to any of our Grundy's Shoes physical locations for an exchange or store credit, provided you have your proof of purchase.